Privacy

Cross & York Privacy Policy

[TODO: full privacy policy to be drafted by Cross & York's counsel. The sections below are placeholders that should be reviewed and replaced.]

What we collect

Through the case evaluation form, we collect: your name, email, phone number (optional), service era, a brief description of your situation, and how you found us.

Sensitivity

Veterans submitting service- and health-related information deserve careful handling. Although Cross & York's website is not a HIPAA-covered channel, we apply HIPAA-adjacent practices to limit access, transmission, and retention of submitted information.

How we use your information

To respond to your inquiry and assess case fit
To follow up by phone or email about next steps
For internal record-keeping required by professional rules

What we do not do

We do not sell personal information.
We do not share your information with third-party advertisers.

Retention and deletion

[TODO: specify retention schedule consistent with state bar client-file rules and Cross & York document retention policy.]

Your data requests

California residents — CCPA / CPRA notice

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you the following rights with respect to personal information we collect about you:

Right to know. You may request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.
Right to delete. You may request that we delete personal information we have collected, subject to legal and professional-responsibility exceptions (for example, conflict checks and client-file retention required by state bar rules).
Right to correct. You may request that we correct inaccurate personal information.
Right to limit use of sensitive personal information. You may request that we limit our use of sensitive personal information to what is necessary to provide the services you have requested.
Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

Cross & York does not sell personal information for monetary consideration, and we do not share personal information for cross-context behavioral advertising. We do not use third-party advertising trackers, social-media advertising pixels, or data-broker integrations on pact-claim.com.

If we ever change this practice, we will update this page and provide a working opt-out mechanism. In the meantime, to exercise any of the rights above, contact us:

Email: [TODO: privacy@pact-claim.com]
Phone: (202) 934-2954
Mail: 1050 Connecticut Ave NW, Washington, DC 20008, United States

We will verify your identity before responding to a request and will respond within 45 days as required by California law. You may also designate an authorized agent to submit a request on your behalf; we will require written authorization from you and may verify the agent's identity.